Pricing
Engage runs on prepaid credits. You load money with a card or Link, and each call, chat reply and number is paid from that balance. There is no subscription and no fee per team member.
Rates
All prices are in US dollars.
| What | Price | How it's counted |
|---|---|---|
| AI phone call, incoming | $0.06 per minute | Billed per second of call time |
| AI phone call, outgoing (supplier calls, test calls) | $0.07 per minute | Billed per second of call time |
| AI chat reply | $0.004 | Each reply the agent sends |
| Price alert by email | $0.001 | Each email sent |
| Price alert by SMS | Coming later | Needs sender registration (DLT in India, 10DLC in the US) |
| US phone number from Engage | $2.00 per month | Paid monthly in advance from credits |
| Your own number, forwarded to Engage | Free | Your phone company may charge for call forwarding |
| India phone number from Engage | On request | Needs your business's KYC documents, such as a GST certificate |
Included at no charge
- The dashboard, the RFQ inbox and team seats
- Recordings kept 90 days, transcripts a year (you can shorten both)
- Reports and exports
- The browser test chat, so you can try your agent before taking real calls
What things cost
| Example | Cost |
|---|---|
| A three-minute buyer call | $0.18 |
| 200 chat replies | $0.80 |
| 300 two-minute buyer calls in a month | $36.00 |
| A supplier round: 5 calls of 2 minutes | $0.70 |
| A US number for a year | $24.00 |
How credits work
- New accounts start with $1 of free credit.
- Top up from $10 with a card or Link. Payments go through Stripe Checkout, and Engage never sees your card number.
- The dashboard shows your balance and what each conversation cost.
- When your balance reaches zero, the agent stops taking new calls and chats until you top up.
Phone numbers
You can buy a US number from Engage, or forward the number your buyers already call. Forwarding keeps your number on every invoice and visiting card. India numbers are available on request, because Indian rules require KYC documents for the business that uses the number.